Terms & Conditions

Authenticity:

At OtakuKrafts, we take great pride in providing our customers with 100% authentic anime GK figures sourced directly from reputable studios. We guarantee the genuineness of our products, ensuring that each item is an officially licensed creation. However, we are not responsible for any misleading information or claims made by third-party sellers or resellers. To ensure you receive authentic products, we recommend purchasing exclusively through our official website or authorized retailers.

Product Variation:

While we strive to provide accurate and detailed product descriptions, anime GK figures may sometimes have slight variations in paint, sculpture, or packaging due to the production process. These variations are typical of handcrafted collectables and do not constitute defects. We cannot guarantee identical items for all units of the same figure.

Pre-Order Fulfillment:

As a brand that primarily offers pre-orders for upcoming anime GK figures, we are committed to fulfilling orders as soon as the products become available from the respective studios. However, release dates are subject to change by the manufacturers, and any delays in production may occur beyond our control. We will keep you informed of any updates regarding release dates and delivery times.

Shipping and Delivery:

We offer free shipping for all orders. While we make every effort to ensure timely delivery, please be aware that international shipments may be subject to customs clearance procedures and local regulations. Any customs duties, taxes, or import fees levied by the destination country are the sole responsibility of the buyer.

Returns and Refunds:

All sales are final once an order has been successfully processed, and we do not accept returns or offer refunds unless there are exceptional circumstances. If you encounter any issues with your order, such as receiving the wrong item or a defective product, please contact our customer support team within 14 days of receiving the package, and we will assist you in resolving the matter.

Damages and Claims:

Despite secure packaging, damages may occur during transit. If your order arrives damaged, contact customer support within 48 hours of receipt. Photos of the damage and packaging may be required. OtakuKrafts will assist but is not liable for shipment damages. Claims for damaged items will be processed directly with the courier

Product Usage and Safety:

Anime GK figures are collectable items intended for display purposes and may contain small parts. These items are not suitable for children under the age of 14 years. Keep them away from infants and young children to prevent choking hazards. Additionally, avoid exposing figures to extreme temperatures or direct sunlight, as this may cause damage to the materials or paintwork.

Limitation of Liability:

While we strive to provide accurate information and a smooth shopping experience, OtakuKrafts and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. We reserve the right to modify, suspend, or discontinue any aspect of our website or services without prior notice.

By making a purchase through our website, you acknowledge and agree to the terms and conditions outlined in this disclaimer.